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NL
EN
FR
NL
EN
Components
Power supply
Case
Graphics card
AMD
Nvidia
Motherboard
AMD AM4
AMD AM5
Intel LGA1200
Intel LGA1700
Hard drive
Internal 2.5''
Internal 3.5''
Memory RAM
DDR3
DDR4
DDR5
SO DIMM
Optical Device
Processor
AMD AM4
AMD AM5
Intel LGA1200
Intel LGA1700
Cooling
SSD
M.2
2.5'' SATA
Desktops
Barebone
Compumsa
Gamer
Office and Pro
Mini PC
Raspberry
Laptops
Laptop
Laptop gamer
Laptop pro
Peripherals
Accessories
Acces for laptop
Cable
USB drive - Flash card
Miscellaneous
Audio
Keyboard - Mouse
Keyboard
Keyboard/mouse kit
Mouse
External hard drive
Miscellaneous
Monitor
Gamer
Headset
Keyboard
Mouse
Mousepad
Others
Network - NAS
Softwares
Supplies
Brother - Cartridge
Brother - Toner
Canon - Cartridge
HP - Cartridge
HP - Toner
Services
Components
Power supply
Case
Graphics card
AMD
Nvidia
Motherboard
AMD AM4
AMD AM5
Intel LGA1200
Intel LGA1700
Hard drive
Internal 2.5''
Internal 3.5''
Memory RAM
DDR3
DDR4
DDR5
SO DIMM
Optical Device
Processor
AMD AM4
AMD AM5
Intel LGA1200
Intel LGA1700
Cooling
SSD
M.2
2.5'' SATA
Desktops
Barebone
Compumsa
Gamer
Office and Pro
Mini PC
Raspberry
Laptops
Laptop
Laptop gamer
Laptop pro
Peripherals
Accessories
Acces for laptop
Cable
USB drive - Flash card
Miscellaneous
Audio
Keyboard - Mouse
Keyboard
Keyboard/mouse kit
Mouse
External hard drive
Miscellaneous
Monitor
Gamer
Headset
Keyboard
Mouse
Mousepad
Others
Network - NAS
Softwares
Supplies
Brother - Cartridge
Brother - Toner
Canon - Cartridge
HP - Cartridge
HP - Toner
Services
Compumsa.eu: After-Sales Service (ASS)
A problem with your computer ? Here are some instructions to help you :
help
.
If you have not been able to solve your problem, we are at your disposal by
email
to help you.
To suffer a malfunction is really unpleasant, everyone would gladly do without it.
But we always strive to make this bad experience as pleasant as possible, the quality of our after-sales service is above standard.
However, the very low margins in our sector force us to respect certain rules.
Warranty length
Unless otherwise stated, items for sale on our site are covered by a 2-year legal warranty.
The service of the articles which are covered by a commercial guarantee after these first 2 years is normally ensured directly by the manufacturers, if this is not the case, we reserve ourselves the right to invoice the expenses related to the return outside the period of legal guarantee of 2 years.
Warranty processing
- Direct exchange: If the item is in stock, it will be exchanged in 0 to 2 days. Otherwise 1 to 4 days more, except shortage. Only possible if the article is still in catalog. - Supplier/Constructor Return : The item will be sent to the supplier or manufacturer, the delay depends on the quality of their after-sales service, we do our best to minimize this delay.
- manufacturer's warranty : We advise you to deal directly with the manufacturer whenever possible. Time saving guaranteed. If you have a problem with a manufacturer, we are here to help.
Before returning a part to us, you must complete the return request form.
To do so, you must connect to your customer area.
Once connected, please go to your history and click on the "+" symbol opposite the invoice for the defective part.
You will then find a symbol under "Return Request" on which you can click to access the return form.
Instructions
Goods
Remarks
Hard disk
Before making a return : try the program of the manufacturer of your disk in order to make a diagnosis of the disk and to try to repair it if it is possible.
LCD screen
LCD screens are guaranteed 2-3 years at home directly by the builders.
Laptops
The laptops are guaranteed at home directly by the manufacturers, contact us if you do not find the necessary information.
Power supply
Direct exchange
Return to supplier
Remark
Antec
0 to 6 months
6 to 24 months
manufacturer's warranty
guarantee, delay : 2-5 days.
Corsair
0 to 6 months
6 to 24 months
manufacturer's warranty
guarantee, delay : +- 1 week.
Fortron
0 to 6 months
6 to 24 months
Recom
0 to 6 months
6 to 24 months
Seasonic
0 to 6 months
6 to 24 months
Graphic card
Direct exchange
Return to supplier
Remark
Asus
0 to 6 months
6 to 24 months
Evga
0 to 6 months
6 to 24 months
manufacturer's warranty
guarantee, delay : 2-5 days.
Gainward
0 to 6 months
6 to 24 months
manufacturer's warranty
guarantee, delay : 1-2 week.
Gigabyte
0 to 6 months
6 to 24 months
HIS
0 to 6 months
6 to 24 months
MSI
0 to 6 months
6 to 24 months
Point of View
0 to 6 months
6 to 24 months
Power Color
0 to 6 months
6 to 24 months
Sapphire
0 to 6 months
6 to 24 months
XFX
0 to 6 months
6 to 24 months
Motherboard
Direct exchange
Return to supplier
Asus
0 to 6 months
6 to 24 months
Asrock
0 to 6 months
6 to 24 months
Gigabyte
0 to 6 months
6 to 24 months
MSI
0 to 6 months
6 to 24 months
Hard drive
Direct exchange
Return to supplier
Hitachi
0 to 14 days, but
manufacturer's warranty
recommended
6 to 24 months,
manufacturer's warranty
, delay : 1-2 week.
Samsung/Seagate
0 to 14 days, but
manufacturer's warranty
recommended
6 to 24 months,
manufacturer's warranty
, delay : 2-5 days.
Silicon Power
0 to 6 months
6 to 24 months
Western Digital
0 to 14 days, but
manufacturer's warranty
recommended
6 to 24 months,
manufacturer's warranty
, delay : 2-3 days if anticipated, 3-7 days standard.
LCD screen
Warranty link
Asus
Asus link
ou
Asus link 2
Hanns.G
Hanns.G link
iiyama
Belgium link
/
France link
Samsung
Belgium : 02 201 24 18 / France : 08 25 08 65 65
Memory
Direct exchange
More than 6 months
Corsair
0 to 6 months, but
manufacturer's warranty
recommanded
manufacturer's warranty
, delay : +- 1 week.
Crucial
0 to 6 months, but
manufacturer's warranty
recommanded
manufacturer's warranty
, delay : +- 1 week.
G.Skill
0 to 6 months, but
manufacturer's warranty
recommanded
manufacturer's warranty
, delay : +- 2 week.
Kingston
0 to 6 months
6 to 24 months, manufacturer return.
Optical peripherals
Direct exchange
Return to supplier
Asus
0 to 6 months
6 to 24 months
Laptop
Warranty link
Asus
Asus link
ou
Asus link 2
SSD
Direct exchange
more than 6 months
Corsair
0 to 6 months, but
manufacturer's warranty
recommanded
manufacturer's warranty
, delay : +- 1 week.
Crucial
0 to 6 months, but
manufacturer's warranty
recommanded
manufacturer's warranty
, delay : +- 1 week.
Intel
Belgium : 02 714 31 82
France : 01 41 91 85 29
/
Kingston
0 to 6 months
6 to 24 months, manufacturer return
OCZ
0 to 6 months, but
manufacturer's warranty
recommanded
manufacturer's warranty
, delay : +- 1 week.
Samsung
0 to 6 months
6 to 24 months, manufacturer return
Other
Direct exchange
Return to supplier
Remark
Creative
0 to 6 months
6 to 24 months
Intel
Belgium : 02 714 31 82
France : 01 41 91 85 29
/
Logitech
0 to 6 months
6 to 24 months
manufacturer's warranty
guarantee, delay : 2-3 days.
Microsoft
0 to 6 months
6 to 24 months
Synology
0 to 6 months
6 to 24 months
Fast Synology support possible : contact us.
TP-Link
0 to 6 months
6 to 24 months
How to send your return packages ?
You can use the carrier and service of your choice, the responsibility for the shipment is your responsibility.
Be sure to use a service and insurance adapted to the value of the contents and to protect the package well.
In France, Laposte is the leader, but in Belgium, you have three alternatives at affordable rates :
TNT Post
,
GLS Parcel
et
UPS
.
For memory strips and SSD, you can send them in a foam padded envelope by registered mail, it will cost you € qqes even abroad.
16 years of experience !
Personal and honest advice !
A responsive website !