Compumsa.eu: After-Sales Service (ASS)
A problem with your computer ? Here are some instructions to help you : help.
If you have not been able to solve your problem, we are at your disposal by email to help you.

To suffer a malfunction is really unpleasant, everyone would gladly do without it.
But we always strive to make this bad experience as pleasant as possible, the quality of our after-sales service is above standard.
However, the very low margins in our sector force us to respect certain rules.

Warranty length
Unless otherwise stated, items for sale on our site are covered by a 2-year legal warranty.
The service of the articles which are covered by a commercial guarantee after these first 2 years is normally ensured directly by the manufacturers, if this is not the case, we reserve ourselves the right to invoice the expenses related to the return outside the period of legal guarantee of 2 years.

Warranty processing
- Direct exchange: If the item is in stock, it will be exchanged in 0 to 2 days. Otherwise 1 to 4 days more, except shortage. Only possible if the article is still in catalog. - Supplier/Constructor Return : The item will be sent to the supplier or manufacturer, the delay depends on the quality of their after-sales service, we do our best to minimize this delay.
- manufacturer's warranty : We advise you to deal directly with the manufacturer whenever possible. Time saving guaranteed. If you have a problem with a manufacturer, we are here to help.

Before returning a part to us, you must complete the return request form.
To do so, you must connect to your customer area.
Once connected, please go to your history and click on the "+" symbol opposite the invoice for the defective part.
You will then find a symbol under "Return Request" on which you can click to access the return form.




Instructions
Goods Remarks
Hard disk Before making a return : try the program of the manufacturer of your disk in order to make a diagnosis of the disk and to try to repair it if it is possible.
LCD screen LCD screens are guaranteed 2-3 years at home directly by the builders.
Laptops The laptops are guaranteed at home directly by the manufacturers, contact us if you do not find the necessary information.

Power supply         Direct exchange  Return to supplier    Remark
Antec 0 to 6 months 6 to 24 months manufacturer's warranty guarantee, delay : 2-5 days.
Corsair 0 to 6 months 6 to 24 months manufacturer's warranty guarantee, delay : +- 1 week.
Fortron 0 to 6 months 6 to 24 months
Recom 0 to 6 months 6 to 24 months
Seasonic 0 to 6 months 6 to 24 months

Graphic card   Direct exchange  Return to supplier    Remark
Asus 0 to 6 months 6 to 24 months
Evga 0 to 6 months 6 to 24 months manufacturer's warranty guarantee, delay : 2-5 days.
Gainward 0 to 6 months 6 to 24 months manufacturer's warranty guarantee, delay : 1-2 week.
Gigabyte 0 to 6 months 6 to 24 months
HIS 0 to 6 months 6 to 24 months
MSI 0 to 6 months 6 to 24 months
Point of View 0 to 6 months 6 to 24 months
Power Color 0 to 6 months 6 to 24 months
Sapphire 0 to 6 months 6 to 24 months
XFX 0 to 6 months 6 to 24 months

Motherboard            Direct exchange  Return to supplier   
Asus 0 to 6 months 6 to 24 months
Asrock 0 to 6 months 6 to 24 months
Gigabyte 0 to 6 months 6 to 24 months
MSI 0 to 6 months 6 to 24 months

Hard driveDirect exchangeReturn to supplier   
Hitachi 0 to 14 days, but manufacturer's warranty recommended 6 to 24 months, manufacturer's warranty, delay : 1-2 week.
Samsung/Seagate  0 to 14 days, but manufacturer's warranty recommended 6 to 24 months, manufacturer's warranty, delay : 2-5 days.
Silicon Power 0 to 6 months6 to 24 months
Western Digital 0 to 14 days, but manufacturer's warranty recommended 6 to 24 months, manufacturer's warranty, delay : 2-3 days if anticipated, 3-7 days standard.

LCD screen             Warranty link
Asus Asus link ou Asus link 2
Hanns.G Hanns.G link
iiyama Belgium link / France link
Samsung Belgium : 02 201 24 18 / France : 08 25 08 65 65

Memory       Direct exchangeMore than 6 months   
Corsair 0 to 6 months, but manufacturer's warranty recommanded     manufacturer's warranty, delay : +- 1 week.
Crucial 0 to 6 months, but manufacturer's warranty recommanded manufacturer's warranty, delay : +- 1 week.
G.Skill 0 to 6 months, but manufacturer's warranty recommanded manufacturer's warranty, delay : +- 2 week.
Kingston 0 to 6 months 6 to 24 months, manufacturer return.

Optical peripherals     Direct exchange   Return to supplier   
Asus 0 to 6 months 6 to 24 months

Laptop                Warranty link   
Asus Asus link ou Asus link 2

SSD                       Direct exchangemore than 6 months   
Corsair 0 to 6 months, but manufacturer's warranty recommanded manufacturer's warranty, delay : +- 1 week.
Crucial 0 to 6 months, but manufacturer's warranty recommanded manufacturer's warranty, delay : +- 1 week.
Intel Belgium : 02 714 31 82
France : 01 41 91 85 29 		 /
Kingston 0 to 6 months 6 to 24 months, manufacturer return
OCZ 0 to 6 months, but manufacturer's warranty recommanded manufacturer's warranty, delay : +- 1 week.
Samsung 0 to 6 months 6 to 24 months, manufacturer return

Other                     Direct exchange     Return to supplier    Remark
Creative 0 to 6 months 6 to 24 months
Intel Belgium : 02 714 31 82
France : 01 41 91 85 29 		 /
Logitech 0 to 6 months 6 to 24 months manufacturer's warranty guarantee, delay : 2-3 days.
Microsoft 0 to 6 months 6 to 24 months
Synology 0 to 6 months 6 to 24 months Fast Synology support possible : contact us.
TP-Link 0 to 6 months 6 to 24 months

How to send your return packages ?

You can use the carrier and service of your choice, the responsibility for the shipment is your responsibility.
Be sure to use a service and insurance adapted to the value of the contents and to protect the package well.
In France, Laposte is the leader, but in Belgium, you have three alternatives at affordable rates : TNT Post, GLS Parcel et UPS.

For memory strips and SSD, you can send them in a foam padded envelope by registered mail, it will cost you € qqes even abroad.