A problem with your computer ? Here are some instructions to help you :
help.
If you have not been able to solve your problem, we are at your disposal by
email to help you.
To suffer a malfunction is really unpleasant, everyone would gladly do without it.
But we always strive to make this bad experience as pleasant as possible, the quality of our after-sales service is above standard.
However, the very low margins in our sector force us to respect certain rules.
Warranty length
Unless otherwise stated, items for sale on our site are covered by a 2-year legal warranty.
The service of the articles which are covered by a commercial guarantee after these first 2 years is normally ensured directly by the manufacturers, if this is not the case, we reserve ourselves the right to invoice the expenses related to the return outside the period of legal guarantee of 2 years.
Warranty processing
- Direct exchange: If the item is in stock, it will be exchanged in 0 to 2 days. Otherwise 1 to 4 days more, except shortage. Only possible if the article is still in catalog.
- Supplier/Constructor Return : The item will be sent to the supplier or manufacturer, the delay depends on the quality of their after-sales service, we do our best to minimize this delay.
- manufacturer's warranty : We advise you to deal directly with the manufacturer whenever possible. Time saving guaranteed. If you have a problem with a manufacturer, we are here to help.
Before returning a part to us, you must complete the return request form.
To do so, you must connect to your customer area.
Once connected, please go to your history and click on the "+" symbol opposite the invoice for the defective part.
You will then find a symbol under "Return Request" on which you can click to access the return form.
Instructions
Power supply | Direct exchange | Return to supplier | Remark |
Antec | 0 to 6 months | 6 to 24 months | manufacturer's warranty guarantee, delay : 2-5 days. |
Corsair | 0 to 6 months | 6 to 24 months | manufacturer's warranty guarantee, delay : +- 1 week. |
Fortron | 0 to 6 months | 6 to 24 months | |
Recom | 0 to 6 months | 6 to 24 months | |
Seasonic | 0 to 6 months | 6 to 24 months | |
Graphic card | Direct exchange | Return to supplier | Remark |
Asus | 0 to 6 months | 6 to 24 months | |
Evga | 0 to 6 months | 6 to 24 months | manufacturer's warranty guarantee, delay : 2-5 days. |
Gainward | 0 to 6 months | 6 to 24 months | manufacturer's warranty guarantee, delay : 1-2 week. |
Gigabyte | 0 to 6 months | 6 to 24 months | |
HIS | 0 to 6 months | 6 to 24 months | |
MSI | 0 to 6 months | 6 to 24 months | |
Point of View | 0 to 6 months | 6 to 24 months | |
Power Color | 0 to 6 months | 6 to 24 months | |
Sapphire | 0 to 6 months | 6 to 24 months | |
XFX | 0 to 6 months | 6 to 24 months | |
Motherboard | Direct exchange | Return to supplier |
Asus | 0 to 6 months | 6 to 24 months |
Asrock | 0 to 6 months | 6 to 24 months |
Gigabyte | 0 to 6 months | 6 to 24 months |
MSI | 0 to 6 months | 6 to 24 months |
Hard drive | Direct exchange | Return to supplier |
Hitachi |
0 to 14 days, but manufacturer's warranty recommended |
6 to 24 months, manufacturer's warranty, delay : 1-2 week. |
Samsung/Seagate |
0 to 14 days, but manufacturer's warranty recommended |
6 to 24 months, manufacturer's warranty, delay : 2-5 days. |
Silicon Power |
0 to 6 months | 6 to 24 months |
Western Digital |
0 to 14 days, but manufacturer's warranty recommended |
6 to 24 months, manufacturer's warranty, delay : 2-3 days if anticipated, 3-7 days standard. |
Optical peripherals | Direct exchange | Return to supplier |
Asus | 0 to 6 months | 6 to 24 months |
Other | Direct exchange | Return to supplier | Remark |
Creative | 0 to 6 months | 6 to 24 months | |
Intel | Belgium : 02 714 31 82 France : 01 41 91 85 29 | / | |
Logitech | 0 to 6 months | 6 to 24 months | manufacturer's warranty guarantee, delay : 2-3 days. |
Microsoft | 0 to 6 months | 6 to 24 months | |
Synology | 0 to 6 months | 6 to 24 months | Fast Synology support possible : contact us. |
TP-Link | 0 to 6 months | 6 to 24 months | |