Conditions of sales

GENERAL CONDITIONS OF SALES




1- Application fields

The "store" or "we" : The company "Computersmsa SPRL" represented by the website "www.compumsa.eu", "www.compumsa.be" or its personnel.
The "customer" or "you" : The individual or the company that placed an order via the website after accepting the terms of sale, or having given his agreement following a manual order.

The conditions of sale below apply between the store and the customer during each order and take precedence over any other text.

A non-common item is a non-catalog item, or an item with a value greater than 400€.


2- Prices et informations

The displayed prices on the website include all Belgian taxes in force (VAT of 21%, tax récupel, bebat, reprobel, ...).
The prices cannot be changed once the order has been made by the customer, except in case of force majeure such as the sale at a loss following an error of price or price increase independent of our power.
In this case, we reserve us the right to modify the price upwards if the customer does not wish to cancel his order.


3- Payments

We add an additional 1.3% to cover the transaction costs of card payments.
Transaction fees for Bancontact payments are non-refundable.
Orders are released (shipment or pickup) only after receipt of payment.

For sales with invoice payments (belgian and regular business customers) :
Except deals, our terms of payment are cash payment.
If we do not receive payment within 30 days, we reserve ourselves the right to charge 15% of the invoice amount as compensation as well as 1% of monthly interest on the amounts due.


4- Times and transport

Delivery times, dates, ... are sincere, but not contractual.
In case of a damaged or suspicious package, you must absolutely place reservations concerning the condition of the parcel to the delivery man if you cannot verify the contents.
If there is indeed a problem, we must be notified within 48 hours. Otherwise compensation is impossible.


5- Warranties

RAM guide : link

Items intended for particular consumers are covered by a 2-year legal warranty.

Longer guarantees are commercial guarantees promised directly by the brand (after the 2 legal years).
The guarantee of these items is normally directly provided by the brands, if not, we reserve ourselves the right to invoice the costs related to the intervention outside the statutory warranty period of 2 years.

The warranty is only valid in accordance with the warranty conditions of the brand.
Example : no degradation or physical modification, good use ...
It is also strongly advised to keep packaging, manuals, accessories ...

Transportation costs and risks :
From the store to the customer -> at our charge (except wrong return)
From the customer to the store or brand -> at charge of the customer.


6- Information in accordance with the provisions in force in Belgium concerning the retraction

Individual consumers have a 14-day retractation period.
Exceptions : Uncommon items (see General Terms of Sales), mounted computers, computers shipped with Windows installed, software and other customizations.

In order to retract you, you have this form that must be sended to us on time.

It is desirable :
- To send it to us by registered mail with Acknowledgment of receipt (proof of the request is the responsibility of the consumer).
- That the item, its accessories and the packaging are complete and in perfect condition, ideally not unpacked.
- That the article be returned to us within 3 working days of the acknowledgment of receipt of the request.

Transport costs and risks are in charge of the customer.

This possibility is reserved for honest customers, we do not tolerate abuse.
As a commercial service, we can as far as possible and according to the customer's profile, accept more flexibility in relation to legal dispositions that are already very permissive.

However, be responsible consumers, please inquire you as much as possible about the compatibilities, specifications, qualities and defects of the items before ordering. Contact us before ordering to get more information if needed.
The retractation does not replace the legal warranty as well as the logical duties of a pro and honest trader (reaction in case of delivery error...).


7- Reserve of property

The transfer of ownership takes place when the customer has paid the entire order. As long as the entire payment has not been made, the goods shall automatically remain our property.


8- Contestations

In case of dispute, only the commercial courts of Nivelles will be competent.
In case of loss of the customer, all costs will be claimed.



Confidentiality clause

Personal informations collected during your registration will not be disclosed to third parties.
You have the possibility to modify this information at any time in your profile or by contacting us.